Information Protection Policy
Welcome to ttalev.com! Lianjiang Haoyu Electric Co., Ltd. is well aware of the importance of user information protection and is committed to providing you with a safe and reliable shopping environment. This policy is intended to explain to you how we collect, use, store and protect your personal information. Please read the following carefully. If you use this website, you agree to all the terms of this policy.
Information Collection
Registration and Shopping Information: When you register as a ttalev.com user or make a purchase, we will collect the information you actively provide, including but not limited to name, contact information (mobile phone number, email address), delivery address, payment information (bank card number, PayPal account, etc.), order information (purchased goods, purchase time, order amount). This information is used to complete order transactions, provide after-sales service, and maintain communication with you.
Equipment and Usage Information: When you visit the website, we will automatically collect some technical information, such as your IP address, browser type, operating system, access time, page browsing history, etc. This information helps us analyze website usage, optimize user experience, and ensure the safe operation of the website.
Information Use
Providing Services: We use the information we collect to process your order, arrange product delivery, provide return and exchange services, and handle payment-related matters.
Customer Communication: We may send you order status notifications, service reminders, promotional information, etc. through the contact information you provide. If you do not wish to receive promotional information, you can contact us at any time to unsubscribe by emailing service@ttalev.com.
Data Analysis and Improvement: We will anonymize and aggregate the information we collect to improve website functions, optimize product recommendations, and improve service quality, while helping us better understand user needs and market trends.
Information Storage
We store your personal information in a secure server and take reasonable technical and management measures to prevent information loss, leakage, tampering or unauthorized access.
The storage period of your personal information will be determined based on business needs and legal and regulatory requirements. After the storage period is reached, we will delete or anonymize the information.
Information Sharing
We will not sell, rent or share your personal information with any third party for commercial purposes unless you have expressly agreed.
In order to complete necessary operations such as order delivery and payment processing, we may share your information with third-party service providers such as cooperative logistics companies and payment institutions. We will require these third parties to strictly abide by confidentiality obligations and take necessary information protection measures.
When required by law or to protect the legitimate rights and interests of us and our users, we may disclose your personal information in accordance with the law.
Information security
We use SSL encryption technology to encrypt your information during transmission to prevent information from being stolen during network transmission. At the same time, we regularly conduct security assessments and vulnerability repairs on the system to ensure the security of information storage and processing.
We provide information security training to employees, clarify information access rights, and ensure that only authorized personnel can access your personal information.
Your rights
You have the right to access, correct, delete or limit our processing of your personal information. You can modify your personal information in the settings by logging into your personal account on the website; if you need to delete information or have other special needs, you can contact us at service@ttalev.com or call + 86 15324806920, and we will assist you to the extent permitted by law.
You have the right to refuse us to collect some non-essential information, but this may affect your use of some website functions or services.
Policy Updates
We may revise this policy based on changes in laws and regulations, business development or technology updates. The revised policy will be published on this website and will take effect from the date of publication. Please check this policy regularly. Continued use of this website will be deemed as your acceptance of the revised policy content.
If you have any questions, comments or suggestions about this information protection policy, please feel free to contact us at service@ttalev.com at any time. Lianjiang Haoyu Electric Co., Ltd. will be happy to answer and handle them for you.
The protection policy comprehensively covers the key aspects of user information processing. If you have any adjustments to the wording of certain terms and content scope, or want to add specific content, please let me know at any time.
