Logistics Policy​

Thank you for choosing ttalev.com! To ensure you have a good shopping experience, we have formulated a clear and transparent logistics policy, which is as follows:​

Delivery Service​

Free Shipping in the Whole Store: Regardless of the order amount, we provide you with free shipping service within Canada, without incurring additional shipping costs, allowing you to shop easily. ​

Delivery Time: The order will be sorted and shipped after payment is confirmed. Under normal circumstances, standard delivery service will be delivered within [3 - 7] working days after shipment. Delivery time may be longer in remote areas, please be patient. ​

Logistics Tracking: After the order is shipped, you will receive an email notification with the logistics tracking number. You can log in to your personal account on the website and track the delivery status of the package in real time on the order details page or through the logistics tracking number to the corresponding logistics company's official website. ​

Return and Exchange Logistics​

30-day free return and exchange: If you are not satisfied with the product you received, you can apply for a return or exchange within 30 days after signing for the product. Please pack the product properly and send it back to the following address: West of Wenshan Village, Lianjiang City (Building ① of Xu Yiqing Factory).​

Return postage: For returns or exchanges due to product quality issues or wrong goods, we will bear the return shipping costs. You can pay in advance and contact customer service to apply for shipping compensation later. For returns or exchanges not due to quality issues, you must bear the return shipping costs yourself. ​

Refund processing: We will return the refund to your payment account within [1 - 3] working days after receiving the returned goods and completing the verification. Please check it. ​

Other instructions​

In the event of force majeure (such as natural disasters, bad weather, major holidays, etc.), the logistics delivery time may be delayed. We will promptly inform you of the latest situation via email or SMS. ​

If you have any questions or special needs during the logistics process, please feel free to contact our 24-hour online customer service (email: service@ttalev.com; phone: +86 15324806920), and we will do our best to solve it for you. ​

I hope our logistics service can bring you convenience and peace of mind! Thank you again for your support and trust!